This Privacy Policy applies to the website and services operated by PS NEXA Solutions Limited trading under the brand PS NEXA LABS. It explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws. By accessing or using www.psnexalabs.co.nz, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- —Full name
- —Email address
- —Telephone number
- —Company or organisation details
- —Job title
- —Billing or payment information
- —Project, business, or technical requirements
- —Information submitted through website forms, support requests, emails, subscriptions, or job applications
We may also automatically collect certain technical information, including:
- —IP address
- —Browser type and operating system
- —Device information
- —Website interaction and usage data
- —Cookies and analytics information
- —Security and diagnostic logs
How We Use Personal Information
We may use personal information for lawful business purposes, including to:
- —Provide software development, consulting, cloud, integration, and digital services
- —Respond to enquiries and support requests
- —Prepare quotations, proposals, and project documentation
- —Deliver contracted services
- —Improve website functionality and user experience
- —Maintain system security and prevent unauthorised activity
- —Communicate service updates or important notices
- —Meet legal, regulatory, and contractual obligations
- —Assess employment or contractor applications
We will only collect and use personal information where reasonably necessary for our business operations or where otherwise permitted by law.
Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to:
- —Improve website performance and functionality
- —Analyse visitor behaviour and website traffic
- —Enhance user experience
- —Maintain security and system performance
You may disable cookies through your browser settings; however, some features of the website may not function correctly.
Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information to:
- —Employees, contractors, or service providers engaged by us
- —Cloud hosting and infrastructure providers
- —Technology vendors and software providers
- —Professional advisers, including accountants, auditors, insurers, and legal advisers
- —Government agencies, regulators, or law enforcement where required by law
- —Third-party providers necessary for delivering our services
Where third-party providers are engaged, we take reasonable steps to ensure appropriate safeguards are in place for the protection of personal information.
Overseas Disclosure and Storage
Some information may be stored or processed outside New Zealand using cloud-based systems or international service providers. Where overseas disclosure occurs, we take reasonable steps to ensure personal information receives protections comparable to those required under New Zealand privacy law.
Data Security
We implement reasonable technical, administrative, and organisational safeguards to protect personal information against unauthorised access, misuse, interference, loss, modification, or disclosure. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
Retention of Information
We retain personal information only for as long as reasonably necessary for business, legal, regulatory, or contractual purposes. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Access and Correction
Under the Privacy Act 2020, individuals may request access to personal information held by us and request correction of that information. Requests should be made using the contact details provided below. We may require verification of identity before processing requests.
Third-Party Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites and recommend reviewing their respective privacy policies.
Marketing Communications
Where permitted by law, we may send newsletters, updates, event invitations, or marketing communications. You may opt out of receiving marketing communications at any time using the unsubscribe facility or by contacting us directly.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. Updated versions will be published on this page with the revised effective date. Continued use of our website or services following any changes constitutes acceptance of the updated policy.